Shipping And Delivery Status Notifications play a crucial role in modern e-commerce and logistics. To help you prepare for the TOEIC Reading test, we’ve created a practice set focused on this topic. Let’s dive into the exercises to enhance your vocabulary and comprehension skills.
steps for ordering office supplies online
Part 1: Incomplete Sentences
In this section, you’ll find 30 incomplete sentences. Choose the best word or phrase to complete each sentence.
-
The company uses an automated system to _____ customers about their shipment status.
A) inform
B) informing
C) information
D) informative -
Tracking numbers are _____ to each package to enable real-time monitoring.
A) assigned
B) designed
C) resigned
D) consigned -
Customers can _____ their delivery preferences through the online portal.
A) customize
B) customized
C) customization
D) customs -
The logistics department is responsible for _____ the entire shipping process.
A) oversee
B) overseeing
C) oversight
D) overseen -
Delivery status updates are sent _____ to ensure customers are well-informed.
A) periodically
B) periodic
C) period
D) periods -
The package is currently _____ at the local distribution center.
A) located
B) locating
C) location
D) locate -
Customers can opt to receive notifications via email, SMS, or _____.
A) both
B) neither
C) either
D) also -
The company’s delivery guarantee _____ a full refund if the package arrives late.
A) offers
B) offering
C) offered
D) offer -
Shipments are _____ by priority, with express orders processed first.
A) prioritized
B) prioritizing
C) priority
D) priorities -
The tracking system provides _____ updates on the package’s location and estimated arrival time.
A) real-time
B) real-timing
C) realty-time
D) reality-time -
Customers can _____ their delivery to an alternative address if they won’t be home.
A) redirect
B) redirecting
C) redirection
D) redirected -
The company uses advanced algorithms to _____ the most efficient delivery routes.
A) calculate
B) calculating
C) calculation
D) calculated -
In case of delivery issues, customers can _____ the support team for assistance.
A) contact
B) contacting
C) contacted
D) contacts -
The shipping label contains all the necessary _____ for successful delivery.
A) information
B) informing
C) informed
D) informative -
Customers are encouraged to _____ any discrepancies in their order immediately.
A) report
B) reporting
C) reported
D) reports -
The company offers a range of shipping options to _____ different customer needs.
A) accommodate
B) accommodating
C) accommodation
D) accommodated -
A signature may be _____ upon delivery for high-value items.
A) required
B) requiring
C) requirement
D) requires -
The online tracking tool allows customers to _____ the progress of their shipment.
A) monitor
B) monitoring
C) monitored
D) monitors -
Delivery times may _____ depending on the destination and shipping method chosen.
A) vary
B) varying
C) varied
D) varies -
Customers can set up _____ notifications to stay informed about their package status.
A) automated
B) automating
C) automation
D) automate -
The company strives to _____ customer satisfaction through timely deliveries.
A) ensure
B) ensuring
C) ensured
D) ensures -
Packages are _____ with care to prevent damage during transit.
A) handled
B) handling
C) handler
D) handles -
Delivery personnel use mobile devices to _____ real-time updates on package status.
A) provide
B) providing
C) provided
D) provides -
The shipping policy outlines the terms and conditions _____ to all deliveries.
A) applicable
B) applying
C) application
D) applied -
Customers can track their packages using a unique _____ provided in the confirmation email.
A) identifier
B) identifying
C) identified
D) identifies -
The company offers expedited shipping for customers who need their packages _____.
A) urgently
B) urgent
C) urgency
D) urge -
In case of delivery delays, customers are _____ notified and provided with a new estimated arrival time.
A) promptly
B) prompt
C) prompting
D) prompted -
The last-mile delivery process ensures that packages reach their _____ destinations efficiently.
A) final
B) finally
C) finalize
D) finalized -
Customers can _____ delivery instructions for the courier through the online portal.
A) specify
B) specifying
C) specified
D) specifies -
The company uses eco-friendly packaging to _____ its environmental impact.
A) reduce
B) reducing
C) reduction
D) reduced
TOEIC Reading Practice: Shipping and Delivery Status Notifications
Part 2: Text Completion
In this section, you’ll find 4 short texts with 4 blanks each. Choose the best word or phrase to fill in each blank.
Text 1
Our company’s shipping and delivery notification system has undergone significant improvements. Customers can now (1) their preferences for receiving updates, choosing between email, SMS, or push notifications. The system provides (2) updates, allowing customers to track their packages in real-time. We’ve also implemented a feature that (3) customers to easily reschedule deliveries or change delivery addresses. These enhancements are part of our ongoing efforts to (4) customer satisfaction and streamline the delivery process.
- A) customize B) customizes C) customized D) customizing
- A) instantaneous B) instant C) instantly D) instants
- A) enables B) enabled C) enabling D) enable
- A) improve B) improving C) improved D) improves
Text 2
The logistics industry has seen a revolution in recent years due to advancements in technology. Modern tracking systems (5) packages with unprecedented accuracy, providing detailed information about their location and estimated arrival time. These systems (6) vast amounts of data to optimize delivery routes and improve efficiency. Additionally, many companies now (7) artificial intelligence to predict potential delays and proactively address issues. As a result, customers (8) a more transparent and reliable shipping experience.
- A) monitor B) monitors C) monitored D) monitoring
- A) analyze B) analyzes C) analyzed D) analyzing
- A) leverage B) leverages C) leveraged D) leveraging
- A) enjoy B) enjoys C) enjoyed D) enjoying
Text 3
Effective communication is crucial in managing customer expectations regarding shipping and delivery. Companies should (9) clear information about shipping times, costs, and potential delays. It’s important to (10) customers informed throughout the shipping process, from order confirmation to final delivery. When unexpected issues (11), promptly notifying customers and offering solutions can help maintain trust. By (12) a proactive approach to communication, businesses can enhance customer satisfaction and loyalty.
- A) provide B) provides C) provided D) providing
- A) keep B) keeps C) kept D) keeping
- A) arise B) arises C) arose D) arising
- A) adopt B) adopts C) adopted D) adopting
Text 4
Eco-friendly shipping practices are becoming increasingly important in today’s environmentally conscious market. Many companies are (13) to reduce their carbon footprint by using sustainable packaging materials and optimizing delivery routes. Some businesses (14) customers the option to consolidate multiple orders into a single shipment, reducing packaging waste and transportation emissions. Additionally, many courier services (15) electric or hybrid vehicles for last-mile deliveries. These initiatives not only benefit the environment but also (16) to customers who prioritize sustainability.
- A) striving B) strives C) strived D) strive
- A) offer B) offers C) offered D) offering
- A) use B) uses C) used D) using
- A) appeal B) appeals C) appealed D) appealing
Eco-friendly Shipping Practices for TOEIC Reading
Answer Key
Part 1: Incomplete Sentences
- A) inform
- A) assigned
- A) customize
- B) overseeing
- A) periodically
- A) located
- C) either
- A) offers
- A) prioritized
- A) real-time
- A) redirect
- A) calculate
- A) contact
- A) information
- A) report
- A) accommodate
- A) required
- A) monitor
- A) vary
- A) automated
- A) ensure
- A) handled
- A) provide
- A) applicable
- A) identifier
- A) urgently
- A) promptly
- A) final
- A) specify
- A) reduce
Part 2: Text Completion
Text 1:
- A) customize
- B) instant
- A) enables
- A) improve
Text 2:
5. B) monitors
6. B) analyzes
7. A) leverage
8. A) enjoy
Text 3:
9. A) provide
10. A) keep
11. A) arise
12. A) adopt
Text 4:
13. A) striving
14. B) offers
15. B) uses
16. B) appeals
By practicing with these exercises, you’ll enhance your understanding of shipping and delivery status notifications vocabulary and improve your TOEIC Reading skills. Remember to review the answer key and analyze any mistakes to further your learning.
