TOEIC Reading Parts 1 and 2 are crucial components of the test, focusing on grammar, vocabulary, and contextual understanding. In this practice set, we’ll explore How To Process A Return Request, a common scenario in business English. Let’s dive into the exercises to enhance your TOEIC skills.
Part 1: Incomplete Sentences
In this section, choose the best word or phrase to complete each sentence.
-
The customer service department is responsible for _____ return requests.
A) processing
B) to process
C) processed
D) processes -
When handling returns, it’s important to _____ the company’s policies.
A) adhering
B) adhere to
C) adhered
D) adheres -
The refund will be _____ to the original payment method within 5-7 business days.
A) issued
B) issuing
C) issue
D) issues -
Please _____ the reason for your return on the form provided.
A) indicate
B) indicating
C) indicated
D) indicates -
We apologize for any _____ this may have caused you.
A) inconvenience
B) convenient
C) inconvenient
D) conveniently -
The product must be returned in its original _____ to be eligible for a refund.
A) packaging
B) package
C) packed
D) packs -
Our team will _____ your return request within 24 hours.
A) review
B) reviewing
C) reviewed
D) reviews -
If the item is defective, we will _____ a replacement free of charge.
A) send
B) sending
C) sent
D) sends -
Please _____ your order number when contacting customer support.
A) provide
B) providing
C) provided
D) provides -
We strive to make the return process as _____ as possible for our customers.
A) smoothly
B) smooth
C) smoothing
D) smoothed -
The customer must _____ the return shipping costs unless the item is damaged.
A) cover
B) covering
C) covered
D) covers -
Our return policy _____ a 30-day window for most items.
A) allows
B) allowing
C) allowed
D) allow -
To initiate a return, please _____ the online form on our website.
A) complete
B) completing
C) completed
D) completes -
We will _____ you via email once your return has been processed.
A) notify
B) notifying
C) notified
D) notifies -
Please ensure that all accessories are included when _____ the product.
A) returning
B) return
C) returned
D) returns -
The quality control team will _____ the returned item for any damages.
A) inspect
B) inspecting
C) inspected
D) inspects -
If you have any questions, please don’t _____ to contact our support team.
A) hesitate
B) hesitating
C) hesitated
D) hesitates -
We _____ the right to refuse returns that do not meet our guidelines.
A) reserve
B) reserving
C) reserved
D) reserves -
Our warehouse team will _____ your return within 3 business days of receipt.
A) process
B) processing
C) processed
D) processes -
The refund amount will _____ the original purchase price of the item.
A) reflect
B) reflecting
C) reflected
D) reflects -
Please _____ the return label to the outside of the package.
A) attach
B) attaching
C) attached
D) attaches -
We appreciate your _____ as we handle your return request.
A) patient
B) patiently
C) patience
D) patients -
Our company aims to _____ customer satisfaction through efficient returns.
A) ensure
B) ensuring
C) ensured
D) ensures -
The return shipping method should _____ the original delivery method.
A) match
B) matching
C) matched
D) matches -
Customers are _____ to provide feedback on their return experience.
A) encourage
B) encouraging
C) encouraged
D) encourages -
We will _____ your account with store credit if you prefer not to receive a refund.
A) credit
B) crediting
C) credited
D) credits -
Please allow up to 10 business days for the entire return process to be _____.
A) complete
B) completing
C) completed
D) completes -
Our return policy is designed to be fair and _____ for all customers.
A) equity
B) equitable
C) equally
D) equal -
We _____ tracking information for all return shipments.
A) provide
B) providing
C) provided
D) provides -
The condition of the returned item will be _____ upon receipt at our facility.
A) assess
B) assessing
C) assessed
D) assesses
Part 2: Text Completion
In this section, read the texts and choose the best word or phrase to fill in each blank.
Text 1:
At RetailPro, we pride ourselves on our efficient return process. When a customer initiates a return, our system automatically (31) an email confirmation. The customer is then (32) to print a return label and securely package the item. Once we (33) the returned product, our quality control team carefully inspects it. If the item meets our return criteria, we promptly (34) the refund to the customer’s original payment method.
- A) sends B) sending C) sent D) send
- A) instruct B) instructs C) instructed D) instructing
- A) receive B) receives C) received D) receiving
- A) process B) processes C) processed D) processing
Text 2:
To ensure a smooth return experience, customers should (35) these guidelines. First, always (36) your order number when contacting customer support. This helps us quickly (37) your purchase information. Second, clearly state the reason for your return on the form provided. This allows us to (38) our products and services based on customer feedback.
- A) follow B) following C) followed D) follows
- A) have B) has C) had D) having
- A) access B) accessing C) accessed D) accesses
- A) improve B) improving C) improved D) improves
Text 3:
Our company’s return policy is designed to be fair and transparent. We (39) returns within 30 days of purchase for most items. However, certain products may have different return windows, which are clearly (40) in the product description. If you’re unsure about a specific item’s return eligibility, please (41) our customer service team. We’re always happy to (42) any questions you may have regarding our return process.
- A) accept B) accepting C) accepted D) accepts
- A) state B) stating C) stated D) states
- A) contact B) contacting C) contacted D) contacts
- A) answer B) answering C) answered D) answers
Text 4:
In cases where a product is defective or damaged upon arrival, we (43) a hassle-free return process. Simply (44) clear photos of the damaged item along with your order details. Our team will review the information and (45) either a full refund or a replacement, depending on your preference. We strive to (46) these issues as quickly as possible to ensure customer satisfaction.
- A) offer B) offering C) offered D) offers
- A) provide B) providing C) provided D) provides
- A) issue B) issuing C) issued D) issues
- A) resolve B) resolving C) resolved D) resolves
Understanding the return process is crucial for businesses to maintain customer satisfaction and operational efficiency. By mastering the language and concepts related to processing return requests, you’ll be better prepared for the TOEIC Reading test and real-world business scenarios. For more practice on business English topics, check out our guide on understanding key performance indicators in reports.
Answer Key
Part 1: Incomplete Sentences
- A) processing
- B) adhere to
- A) issued
- A) indicate
- A) inconvenience
- A) packaging
- A) review
- A) send
- A) provide
- B) smooth
- A) cover
- A) allows
- A) complete
- A) notify
- A) returning
- A) inspect
- A) hesitate
- A) reserve
- A) process
- A) reflect
- A) attach
- C) patience
- A) ensure
- A) match
- C) encouraged
- A) credit
- C) completed
- B) equitable
- A) provide
- C) assessed
Part 2: Text Completion
31. A) sends
32. C) instructed
33. A) receive
34. B) processes
35. A) follow
36. A) have
37. A) access
38. A) improve
39. A) accept
40. C) stated
41. A) contact
42. A) answer
43. A) offer
44. A) provide
45. A) issue
46. A) resolve
This practice set covers various aspects of processing return requests, including grammar, vocabulary, and contextual understanding. By studying these examples and reviewing the correct answers, you’ll be better prepared for similar questions in the TOEIC Reading test and improve your overall business English skills.
