Mastering TOEIC Reading: Practice Test on Maintenance Requests in Office Settings

TOEIC Reading Practice Test: Part 1 and 2

Part 1: Incomplete Sentences

1. The office manager is responsible for _____ all maintenance requests from employees.
   A. handling
   B. handles
   C. handle
   D. handled

2. Regular maintenance _____ the lifespan of office equipment.
   A. extends
   B. extension
   C. extending
   D. extended

3. Employees should report any _____ issues to the facilities department immediately.
   A. maintain
   B. maintenance
   C. maintained
   D. maintaining

4. The air conditioning system requires _____ servicing to ensure optimal performance.
   A. periodical
   B. periodic
   C. period
   D. periodically

5. It is important to _____ a clean and organized workspace for better productivity.
   A. maintain
   B. maintenance
   C. maintaining
   D. maintained

6. The company has implemented a new online system for _____ maintenance requests.
   A. submit
   B. submitting
   C. submitted
   D. submission

7. Regular inspections help _____ potential problems before they escalate.
   A. identify
   B. identifying
   C. identified
   D. identification

8. The facilities team is _____ for addressing all maintenance issues promptly.
   A. responsible
   B. responsibility
   C. responsibly
   D. respond

9. Proper maintenance of office equipment can _____ costly repairs in the future.
   A. prevent
   B. prevention
   C. preventive
   D. preventing

10. Employees are encouraged to _____ any safety hazards they notice in the office.
    A. report
    B. reporting
    C. reported
    D. reports

11. The maintenance schedule is designed to _____ minimal disruption to daily operations.
    A. ensure
    B. ensured
    C. ensuring
    D. ensures

12. Regular cleaning and _____ of office spaces is essential for a healthy work environment.
    A. sanitize
    B. sanitizing
    C. sanitization
    D. sanitized

13. The IT department is responsible for _____ all computer-related maintenance requests.
    A. handle
    B. handling
    C. handled
    D. handles

14. Proper maintenance of office furniture can _____ its lifespan significantly.
    A. extend
    B. extending
    C. extended
    D. extension

15. Employees should be _____ of the proper procedures for submitting maintenance requests.
    A. aware
    B. awareness
    C. awaring
    D. awared

16. The facilities team conducts regular _____ to identify areas needing maintenance.
    A. inspect
    B. inspecting
    C. inspected
    D. inspections

17. It is crucial to address maintenance issues _____ to prevent further damage.
    A. prompt
    B. promptly
    C. prompting
    D. prompted

18. The company has allocated a specific budget for office _____ and repairs.
    A. maintain
    B. maintenance
    C. maintaining
    D. maintained

19. Employees are required to _____ any equipment malfunctions to their supervisors.
    A. report
    B. reporting
    C. reported
    D. reports

20. Regular maintenance helps _____ a safe and comfortable work environment for all employees.
    A. create
    B. creating
    C. created
    D. creation

21. The facilities team aims to _____ all maintenance requests within 24 hours.
    A. response
    B. responsive
    C. respond
    D. responded

22. Proper _____ of office equipment can prevent unexpected breakdowns.
    A. maintain
    B. maintenance
    C. maintaining
    D. maintained

23. Employees should follow the _____ guidelines when submitting maintenance requests.
    A. establish
    B. established
    C. establishing
    D. establishes

24. The company conducts annual _____ of all office equipment to ensure proper functioning.
    A. assess
    B. assessing
    C. assessed
    D. assessments

25. It is important to _____ a record of all maintenance activities for future reference.
    A. keep
    B. keeping
    C. kept
    D. keeps

26. The facilities team prioritizes maintenance requests based on their _____ and impact.
    A. urgency
    B. urgent
    C. urgently
    D. urge

27. Regular maintenance helps _____ energy consumption and reduces utility costs.
    A. optimize
    B. optimizing
    C. optimized
    D. optimization

28. Employees should be _____ in reporting any maintenance issues they encounter.
    A. proactive
    B. proactively
    C. proactivity
    D. proact

29. The company has implemented a _____ maintenance program to prevent major breakdowns.
    A. prevent
    B. prevention
    C. preventive
    D. preventing

30. Proper maintenance of office equipment can _____ to increased productivity and efficiency.
    A. lead
    B. leading
    C. led
    D. leads

Office maintenance request form

Part 2: Text Completion

Text 1:

Maintaining a clean and efficient office environment is crucial for employee productivity and satisfaction. To ensure that all maintenance issues are addressed promptly, our company has implemented a new (31) for submitting and tracking maintenance requests. Employees can now access the online portal to (32) any issues they encounter in the office, from faulty equipment to cleanliness concerns.

Once a request is submitted, it is automatically (33) to the appropriate department for review and action. This streamlined process helps to (34) response times and ensures that no request goes unnoticed. By utilizing this system, we aim to create a more comfortable and functional workspace for all employees.

31. A. system
    B. policy
    C. guideline
    D. regulation

32. A. report
    B. complain
    C. suggest
    D. inquire

33. A. forwarded
    B. sent
    C. delivered
    D. transferred

34. A. reduce
    B. increase
    C. maintain
    D. extend

Text 2:

Regular maintenance of office equipment is essential for (35) smooth operations and preventing unexpected breakdowns. Our facilities team conducts monthly inspections to identify potential issues before they escalate into major problems. This proactive approach helps to (36) the lifespan of our equipment and reduce overall maintenance costs.

Employees play a crucial role in this process by (37) vigilant and reporting any signs of wear or malfunction. By working together, we can create a more efficient and (38) work environment that benefits everyone in the organization.

35. A. ensuring
    B. insuring
    C. assuring
    D. securing

36. A. extend
    B. shorten
    C. limit
    D. restrict

37. A. staying
    B. remaining
    C. keeping
    D. being

38. A. productive
    B. destructive
    C. disruptive
    D. unproductive

Text 3:

Maintaining a safe and healthy office environment is a top priority for our organization. We have implemented a comprehensive (39) _____ program that addresses various aspects of workplace safety and cleanliness. This includes regular cleaning schedules, air quality monitoring, and prompt addressing of any potential hazards.

Employees are encouraged to (40) in maintaining a safe workspace by following proper safety protocols and reporting any concerns immediately. Our facilities team is trained to (41) to maintenance requests quickly and efficiently, ensuring that all issues are resolved in a timely manner. By prioritizing office maintenance, we aim to create a work environment that (42) _____ employee well-being and productivity.

39. A. maintenance
    B. management
    C. monitoring
    D. measuring

40. A. participate
    B. involve
    C. engage
    D. interfere

41. A. respond
    B. react
    C. reply
    D. return

42. A. promotes
    B. hinders
    C. neglects
    D. ignores

Text 4:

Effective communication is key to successful office maintenance. Our company has established clear (43) _____ for reporting and addressing maintenance issues. Employees are provided with detailed instructions on how to submit requests through our online system, ensuring that all necessary information is included for prompt resolution.

The facilities team provides regular updates on the (44) of ongoing maintenance projects and any planned upgrades to office equipment or spaces. This transparency helps to (45) employee expectations and minimize disruptions to daily operations. By fostering open communication and collaboration, we aim to create a more (46) _____ and efficient workplace for everyone.

43. A. guidelines
    B. rules
    C. laws
    D. suggestions

44. A. status
    B. condition
    C. position
    D. situation

45. A. manage
    B. control
    C. regulate
    D. supervise

46. A. comfortable
    B. uncomfortable
    C. tense
    D. stressful

Answer Key

Part 1: Incomplete Sentences

1. A
2. A
3. B
4. B
5. A
6. B
7. A
8. A
9. A
10. A
11. A
12. C
13. B
14. A
15. A
16. D
17. B
18. B
19. A
20. A
21. C
22. B
23. B
24. D
25. A
26. A
27. A
28. A
29. C
30. D

Part 2: Text Completion

31. A
32. A
33. A
34. A
35. A
36. A
37. B
38. A
39. A
40. A
41. A
42. A
43. A
44. A
45. A
46. A

This TOEIC Reading practice test focuses on the theme of maintenance requests in office settings, providing a comprehensive exercise for test-takers to improve their skills in grammar, vocabulary, and context comprehension. The test covers various aspects of office maintenance, including equipment upkeep, safety protocols, and communication processes, reflecting real-world scenarios that employees might encounter in a professional environment.

By practicing with this test, students can enhance their understanding of office-related terminology and improve their ability to interpret and respond to questions about workplace maintenance procedures. The diverse range of topics covered in the test helps prepare candidates for the actual TOEIC exam, where they may encounter similar themes and question formats.